bd78 Privacy Policy

This Privacy Policy applies to all users who access or use the bd78 website and related services. By registering an account or browsing bd78, you agree to the practices described in this document. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

bd78 is dedicated to maintaining the highest standards of data privacy for players in Bangladesh and beyond. We handle your personal information with care and transparency, consistent with applicable data protection principles. We do not sell your personal data to third parties.

Information We Collect

When you register, deposit, play, or contact our support team, bd78 may collect the following categories of personal data:

• Identity data: full name, date of birth, username, and copies of government-issued ID documents submitted for account verification.
• Contact data: mobile phone number, email address, and location (city/district) in Bangladesh — such as Dhaka, Chittagong, Sylhet, or Khulna.
• Financial data: transaction history, deposit and withdrawal records, payment method identifiers (e.g. the registered mobile number for bKash, Nagad, or Rocket), and account balance history.
• Technical data: IP address, device type, browser version, operating system, session logs, and login timestamps.
• Usage data: pages visited, games played, bet amounts, wagering history, promotional participation records, and session duration.

We collect this information only to the extent necessary to operate a safe, fair, and legally compliant online gaming service. You may be asked to provide additional documentation during Know Your Customer (KYC) verification to confirm your identity and age.

How We Use Your Information

bd78 uses the personal data we collect for the following lawful purposes:

• Account management: creating and maintaining your bd78 player account, processing registrations, and verifying your identity.
• Transaction processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Customer support: responding to queries, investigating complaints, and providing technical assistance in a timely manner.
• Responsible gaming: monitoring player activity to identify unusual betting patterns, enforce deposit limits, and implement self-exclusion requests.
• Promotions and communications: sending you relevant offers, bonuses, and seasonal promotions (such as Eid or Pohela Boishakh specials) where you have opted in to receive marketing.
• Legal compliance: fulfilling obligations under applicable laws, responding to lawful requests from regulatory or law-enforcement authorities, and preventing fraud, money laundering, and underage gambling.

Cookies and Tracking Technologies

bd78 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. A cookie is a small text file stored on your device by your browser. We use three categories of cookies:

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality, including automatic login and session persistence.

• Essential cookies: required for core platform functions such as secure login sessions, account access, and game integrity. These cannot be disabled without breaking the service.
• Analytical cookies: used to understand how players navigate bd78, which game categories attract the most interest, and how to improve the user experience for players across Bangladesh.
• Preference cookies: store your platform settings such as display language, preferred currency display, and last-visited game category so your experience is consistent across sessions.

Data Sharing and Disclosure

bd78 does not sell, rent, or trade your personal data. We may share your information in the following limited and controlled circumstances:

• Service providers and payment processors: trusted third-party partners who assist in operating the platform, processing payments via bKash, Nagad, Rocket, or banking channels, and delivering customer support. These partners are contractually bound to handle data securely.
• Legal and regulatory authorities: where required by law, court order, or a lawful request from a government body, bd78 may disclose personal data to comply with applicable legal obligations.
• Fraud prevention and security: bd78 may share data with fraud-prevention partners or security service providers to detect, investigate, and prevent fraudulent activity, identity theft, or cheating on the platform.

Any third party receiving your data is required to protect it using security standards at least as stringent as those bd78 applies internally. We do not permit third parties to use your data for their own marketing purposes.

Payment Data and Financial Information

When you make a deposit or request a withdrawal on bd78, all financial transactions are processed through encrypted, secure connections. bd78 does not store full payment credentials such as complete card numbers or full mobile banking PINs. We retain only the transaction reference, amount, timestamp, and the partial identifier needed for dispute resolution and audit purposes.

We strongly advise players never to share their bKash, Nagad, or Rocket PINs with anyone, including bd78 support agents. bd78 will never ask for your full payment PIN through any channel.

Data Retention

bd78 retains your personal data for as long as your account remains active or as otherwise required to fulfil the purposes described in this policy. In general, account data is retained for a minimum of five (5) years after account closure to satisfy legal, audit, and fraud-prevention requirements.

Transaction records, including all deposit and withdrawal history, are retained for a minimum of seven (7) years in accordance with standard financial record-keeping requirements. After the applicable retention period expires and no legal hold is in effect, your personal data will be securely deleted or anonymised.

Your Rights and Choices

As a bd78 member, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data bd78 holds about you at any time, free of charge. We will respond within a reasonable period not exceeding thirty (30) days.
• Right of correction: if any of your personal data is inaccurate or incomplete, you may request that it be corrected or updated. Identity corrections may require supporting documentation.
• Right of erasure: subject to legal and regulatory retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to object to marketing: you may opt out of receiving promotional emails or messages at any time by contacting bd78 support or following unsubscribe instructions in any marketing communication.
• Right to data portability: where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format.

To exercise any of the rights listed above, please contact our support team at [email protected] with the subject line 'Data Request'. We may ask you to verify your identity before processing your request.

Security Measures

bd78 employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption on all data transmissions, secure server infrastructure, access controls limiting staff access to personal data on a need-to-know basis, and regular security reviews.

Despite these safeguards, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, bd78 will notify affected users promptly and take appropriate remedial action.

Age Restriction — Adults Only

bd78 is strictly an adult-only platform. We do not knowingly collect or process personal data belonging to any person under the age of 21. By creating an account, you confirm that you are 21 years of age or older. If we discover that personal data has been submitted by or on behalf of a person under 21, we will delete that data and close the associated account immediately.

Parents and guardians who believe their minor child has accessed or registered with bd78 should contact our support team immediately at [email protected] so we can take swift action.

Third-Party Links and Services

The bd78 platform may reference or integrate with third-party services such as game providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), payment processors, and analytics tools. bd78 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any external service you interact with through the bd78 platform.

Changes to This Privacy Policy

bd78 reserves the right to update or revise this Privacy Policy at any time. Material changes will be notified to registered users via email or a prominent notice on the bd78 platform at least seven (7) days before they take effect. The 'Last Updated' date at the top of this page will be revised to reflect the date of the most recent version.

Your continued use of bd78 after any revised Privacy Policy comes into effect constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must stop using bd78 and may request account closure by contacting our support team.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd78 handles your personal data, please reach out to our dedicated support team. We are available 24/7 and aim to respond to all privacy-related enquiries within two (2) business days.